In this on-demand webcast hosted by Virid, Steve Deller—CEO of Virid and Microsoft Azure Advisory Board Member—shares expert insights on how to maximize ROI from loyalty programs by aligning them with today’s evolving customer expectations and emerging technologies.
Drawing from over 25 years of experience in enterprise eCommerce, Steve explores how personalization, gamification, AI, and data-driven strategies can elevate loyalty engagement across all retail touchpoints.
Viewers will learn how to enhance customer trust through data transparency, boost metrics like frequency and lifetime value, and build loyalty programs that reflect brand values and shopper behavior.